Refunds (money-back guarantee) and chargebacks
Refunds (money-back guarantee)
A buyer may request a refund from LeaderTelecom B.V. during 14 days from the date when services were provided. LeaderTelecom B.V. also provides the non-refundable services (e.g. Issuing of Code Signing certificates etc.). You may collect more information about non-refundable services on www.leadertelecom.nl or ask by e-mail (email@example.com). Rightful refund should be requested by e-mail (firstname.lastname@example.org). The buyer will only receive a single refund per order.
Please be advised that all Entrust certificates are non-refundable. Also in regards to all Entrust certificates we can only accept wire transfer as a payment option.
A chargeback occurs after a buyer contacts their credit card issuer to dispute a charge that appears on their credit card statement. Chargebacks may be issued for a number of reasons including but not limited to the following:
- Expired authorization of the buyer's credit card or bank processing error;
- Duplicate billing, incorrect amount billed;
- An unauthorized party has made a purchase with the buyer's credit card or identity theft.
Questions about these statements may be submitted by an email to email@example.com